Frequently Asked Questions

What do I do if I’m in an accident?

The first thing you should do is check for injuries and contact emergency services if necessary.

Move your vehicle to a safe area.

Exchange automobile information (such as make, model, license plate# and VIN#) and insurance information (such as company name, policy#, claims dept phone#, agent name and phone#) with the other parties involved.

Call your insurance company and report the facts of the accident. Let them know that you wish to use Dick Hannah Vancouver Collision Center for the repair and feel free to give them our phone# and address (360-944-3252 : 3517 NE Auto Mall Drive, Vancouver WA 98662).

Call us and give us your claim information. We will then assist you with the repair process. If your car is not driveable please contact Executive Towing at 503-454-8300 or 503-454-8299 and request that your vehicle be towed to Hannah Collision. We will coordinate payment of the towing charges with Executive Towing and the insurance company.

My insurance company inspected my car and wrote me a check. What do I do now?

Call us so we can schedule your repair. When you drop off your car we will need a copy of the preliminary estimate that the insurance company based the check on. We will use that as a road map for the repair working with the insurance company to add to that estimate as additional damages are discovered.

I wanted to drop off my car at your facility but the insurance company wants to look at it first and write their own estimate. Is that OK?

Yes. Once they inspect your vehicle and document the damage, they should hand you a copy of their preliminary estimate. Once you have this call us and we will schedule your repairs.

When am I required to pay my deductible?

Deductibles are not due until repairs are complete and you pick up your vehicle.

Another shop said they would waive my deductible. Will you do that?

Your insurance policy is a legal contract between you and your insurance company. We do not want to violate that contract. Also, some shops that waive deductibles will cut corners on repairs in order to make up that difference. We want to repair your vehicle to the highest standard possible so that its appearance and function meet your expectations.

I won’t need a rental car but will need a ride home or to work when I drop off my car. Can you provide that service?

Yes, we would be happy to provide you with a shuttle ride.

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